Bishops are not trained counselors. They are called to serve and although may have various handbooks at their disposal, they get to play it by ear as well. The Church kept quiet about Rob Porter, vetted to work in the White House and they knew he has beaten and abused his wives to such an extent that they even got temple divorces (if I understand the story correctly). Now Porter is still a Church member, his first wife said that she told their Bishop and he said to just stay with and support her husband. It got so bad that she had to leave. How many times has this gone on in the Church? Is that happy-looking couple at Sacrament Meeting living a lie? If Sister so and so has a bruise on her arm and says she fell against a door or tripped....hopefully now that this has become public, the Church will take care of it, and come into the 21st century when it comes to spousal abuse. I mean who would want to spend eternity with a spouse who abuses them?
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New Church policy regarding Bishop and Stake President interviews