Third Hour Forum Rules - Please be familiar with these rules before posting

miztrniceguy

Members
 View Profile  See their activity

  • Posts

    1754

  • Joined

  • Last visited

 Content Type 

Posts posted by miztrniceguy

  6. happy birthday..... me

    in General Discussion

    Posted

    Happy Birthday Gwen, and thank you for your time as a mod even tho you once gave me an infraction (the nerve!...j/k). The service of all mods (even Pammie) is much appreciated by most of us. As with any volunteer position, many people don't realize the many hours spent. A mod has to act as referee when people act stupid, childish, mean, etc. I can only imagine that it is often like babysitting.

    Thank you.

  9. What's Your Employment?

    in General Discussion

    Posted

    We aren't even allowed to give our location any more. We can only say we are on the west coast of the US if asked. There was an employee of one of our call centers murdered by a disgruntled caller.

    Well, for the group of customers that I handle, we especially want them to know that they are not being routed out of the country. I even have special numbers for U.S. based tech support and fraud, even tho we also have reps in several other countries for those depts, not just India. I try to keep the calls onshore whenever possible.

  11. What's Your Employment?

    in General Discussion

    Posted

    No but we do get calls asking if we are in India. I was even told by a caller that they didn't want to talk to me, they wanted to talk to someone that spoke English. Huh?

    We answer the phone giving our name and location, specifically so they know they are speaking with someone in the United States. Still does not prevent email satisfaction surveys coming in saying language is an issue. I just had one the other day that came in saying SHE was hard to understand because SHE was in INDIA. I am NOT a she, nor is Kansas City in India.

    Funny tho that the sitcom "Outsourced" features a guy who is transferred from Kansas City to India.

  12. What's Your Employment?

    in General Discussion

    Posted

    I am an Account Manager for a major credit card company. Yes, that means I answer phones in a call center. However, the team I am part of is highly specialized; there are only two of them in the company.

    My wife is an author, publisher, and hand-formats e-books. She has a very successful business, and is in high demand. She typically has about 80 requests for quotes at any given time, and is working on training a couple of people to do it for her.

  13. What is REQUIRED to change wards?

    in LDS Gospel Discussion

    Posted

    I went to a different ward than my official ward for almost a year. At first people in classes that didn't know me asked if I was visiting, to which I answered "sort of" ...others who knew me (previous ward,same building )asked if I had moved back. After 3-4 weeks, the bishop asked to meet with us. We explained our reasons, were not asking that our records be transferred. He let us know the consequence of not attending correct ward (no callings, no temple rec renewal) and said he would ask for our records to be transferred. I told him he could, but it didn't matter to us. When he informed me the request was denied I just shrugged and said ok. We continued until we were ready to go back to the other ward.

  18. Are You A Vocal Customer?

    in General Discussion

    Posted

    I regularly fill out feedback forms. Some when it is on my receipt, some I will pro-actively go to a company website and contact them that way. I do this for both good and bad feedback. I am always mindful if the rep/waitress/customer service person was the issue or not. I work in a call center, and it is very frustrating when a customer gets a survey about their phone experience and the rag on the company, say I was helpful, but in the numerical rating rate me low. It is rare tho. Sometimes I get good responses from companies. When I don't it affects me dealing with them again.