Customer assistance at the risk of your job

[MarginOfError]

I remember a statistician speaking to us about his work taking client data to the FDA. Occasionally he would get clients asking if he could fudge the data a little to get it through the FDA. His response is always, "My relationship with the FDA is a lot more important than my relationship with you."

Unfortunately, I don't think the BSA carries as much weight as the FDA.

[Dravin]

That reminds me when I managed a convenience store. I can't believe how many people would quickly find something else to buy if their total came to $6.66.

Hm... I wonder if there is a pricing scheme you could create to maximize the appearance of $6.66, obviously for large purchases you can't do much, but say making regular candy bars and fountain drinks $1.11 and king-sized candy bars and bottled sodas (or what have you) $2.22 (after tax)

[pam]

Hm... I wonder if there is a pricing scheme you could create to maximize the appearance of $6.66, obviously for large purchases you can't do much, but say making regular candy bars and fountain drinks $1.11 and king-sized candy bars and bottled sodas (or what have you) $2.22 (after tax)

You'd have to figure in the tax portion of it as well as to what would make it add up to the $6.66.

[Vort]

That reminds me when I managed a convenience store. I can't believe how many people would quickly find something else to buy if their total came to $6.66.

It's not without reason that many irreligious people consider the religious to be superstitious.

[Dravin]

You'd have to figure in the tax portion of it as well as to what would make it add up to the $6.66.

I know, that's why I typed "(after tax)". :)

[miztrniceguy]

If it means you are risking your job, the answer is NO! Is the customer going to feed you or your family because they caused you to lose your job?

[RipplecutBuddha]

At my job, customer service is translated to mean 'maximize the positive potential.' In other words, make the interaction with your customer the best it can be from the start. That way, when they start getting angry, loud, etc. you can stay pleasant and direct.

At the same time, we're given generous leeway in pleasing an upset customer. If they're upset about the prices (something us rank-and-file are unable to control) we can offer up to 20% off their ticket if needed. If they ordered a meal, and found it inedible, we simply don't charge them for it. Sure this results in higher food costs, but then it's the cooks and servers that need to pick up their game, so the guest really shouldn't be charged anyway.

The only time I've refused service to someone in my diner/hotel is when they're clearly too drunk to stand, let alone be socially appropriate, when they're abusive and vulgar from the start of their visit, or when they're causing trouble with other guests or disrupting the entire diner. I have had to call the police as well....

[Backroads]

Unfortunately, I don't think the BSA carries as much weight as the FDA.

No, but whatever happened to "A Scout is Honest"?

[miztrniceguy]

That reminds me when I managed a convenience store. I can't believe how many people would quickly find something else to buy if their total came to $6.66.

I had someone call and demand a new credit card because the CVV code was 666. Didn't go well when I told her a replacement would have the same code, and she would have to change her acct number to get a different code.

[Backroads]

I always get weirdly excited over 666 incidents. I like them.

[Dravin]

I had someone call and demand a new credit card because the CVV code was 666. Didn't go well when I told her a replacement would have the same code, and she would have to change her acct number to get a different code.

Now while I can understand you not suggesting this, all she'd have to do is report the card lost (of course if the card isn't actually lost I suppose there is honesty issues and there are dangers in intentionally losing it not to mention if you have any automatic payments attached to it). At least when ever I've lost a card the account number has changed.

Of course I realize that's neither here nor there, the point being that the CVV code on the back of her card isn't going to steal her soul.

Edited September 26, 2011 by Dravin

[skippy740]

No, but whatever happened to "A Scout is Honest"?

It was trumped by "We thank thee O God for a Profit."

[Backroads]

It was trumped by "We thank thee O God for a Profit."

I was not going to dignify that bad pun with a laugh, but then I felt bad. Consider it a pity laugh.

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