Mahone Posted July 18, 2010 Report Posted July 18, 2010 Just out of curiosity really. I'm not talking about hanging up on someone in mid conversation (there is no question that that is rude), but how you'd end an average phone call, particularly in business (as it's only the place I've noticed this happen). I was always taught that it's polite to say "bye" or something similar at the end of the phone conversation, to inform the other person that the conversation was over. My family and I always do this, the same with my friends. I've worked in a few places now and it seems the standard protocol for this varies from place to place. The first time I came across a place where everyone seemed to hang up without any signal the conversation was over prior to the "click" was in the Preston temple in the UK, where I did a stint of work. I obviously don't take it personally, as it just seemed the norm there, even though I didn't copy them as I think some people could mistake it for being intentionally rude. Since then, I've only come across certain people who do this, as opposed to an entire organisation. Have you ever done this? Is it normal in the US? Quote
UrbanFool Posted July 18, 2010 Report Posted July 18, 2010 I've never had that done to me, and I've done plenty of work on phones. Quote
Tamiele Posted July 18, 2010 Report Posted July 18, 2010 I always say bye, and have so far encountered only people who also say it. I have watched movies/tv where they just hang up the phones - and I am always bothered by it. Quote
john doe Posted July 18, 2010 Report Posted July 18, 2010 I always try to say something to acknowledge the end of the conversation. Especially in these days of cell phones where calls can be dropped, it is important to know that both parties are done speaking to each other. Quote
SanctitasDeo Posted July 18, 2010 Report Posted July 18, 2010 I always say bye or something. I think that is standard in the U.S. While I was in Russia, I noticed that people did one of two things: either they said goodbye in a long and extremely elaborate way (perhaps even wishing you long life and many children) or, if they decided the conversation was over, they would just hang up. That was annoying, especially when I wasn't done talking to them. Quote
Dravin Posted July 18, 2010 Report Posted July 18, 2010 I say something to signal the end of the conversation. It isn't always "bye" mind you, it can be something like "talk to you later", "I'll catch you later", "Well, I gotta get going.", "I'll let you go now", quite a lot of them. Now I wouldn't use them in an anonymous business situation, I'd probably go with either the safe goodbye/bye or something such as, "Thank you for calling" or "I'll get started on that right away, have a good day." I'll signal the end of the conversation in a face to face situation too (most times). Quote
pam Posted July 18, 2010 Report Posted July 18, 2010 I'm pretty much like Dravin. Personal phone calls would end with bye, or talk to you later etc. Working in a call center I don't always say good bye. Our required script does have something along the line of "Thanks for calling the ______________..You have a great day. I don't always says bye. Just depends on the call. Quote
Dravin Posted July 18, 2010 Report Posted July 18, 2010 I'm pretty much like Dravin. Personal phone calls would end with bye, or talk to you later etc.Working in a call center I don't always say good bye. Our required script does have something along the line of "Thanks for calling the ______________..You have a great day. I don't always says bye. Just depends on the call.Whether they hang up on you? :) Quote
pam Posted July 18, 2010 Report Posted July 18, 2010 haha if they hang up on me, they don't get my pretty little scripted message at the end. Many times I've been in the middle of it and hear the click. As long as I've made the effort I don't get an auto fail on my quality. :) Quote
Dravin Posted July 18, 2010 Report Posted July 18, 2010 I hate phones, I don't think I'd last long in call center work. Quote
pam Posted July 18, 2010 Report Posted July 18, 2010 My mom wonders why when she calls me after 8-10 hours on the phone I always seems to cut our conversations short. Quote
Dravin Posted July 18, 2010 Report Posted July 18, 2010 My mom wonders why when she calls me after 8-10 hours on the phone I always seems to cut our conversations short.It's like back when I drafted in CAD way back when. I'd get home after staring at a monitory for 8 hours and couldn't stand the thought of getting on my computer at home even if it was just to surf or play a game. Quote
pam Posted July 18, 2010 Report Posted July 18, 2010 My mom wonders why when she calls me after 8-10 hours on the phone I always seems to cut our conversations short. Actually I use that as an excuse to cut our conversations short. Quote
Dravin Posted July 18, 2010 Report Posted July 18, 2010 Actually I use that as an excuse to cut our conversations short. Ah, gotcha. I just use caller ID for that purpose, cuts them really short. Quote
pam Posted July 18, 2010 Report Posted July 18, 2010 No wonder you never answer when I call you. Quote
lizzy12 Posted July 18, 2010 Report Posted July 18, 2010 i say "Alrighty, have a nice day." or ' thanks again." "talk to you later." or bye. Quote
Mahone Posted July 18, 2010 Author Report Posted July 18, 2010 I hate phones, I don't think I'd last long in call center work.Ditto. I don't have much of an issue taking calls, but I dislike making them for some reason. I will go out of my way to find an alternative method of contact for the person or company in question (e-mail is a preferred alternative). I think that's because with e-mail, I can respond in my own time, after I've had time to analyze all their points/questions and think out a reasonable response to each one of them, without being pushed because they are waiting on the other end of the line And I hate getting e-mails saying "can you give me your number so I can call you...?" lol why not just type what you were going to say on the phone in this e-mail? Quote
Dravin Posted July 18, 2010 Report Posted July 18, 2010 It isn't for business but I get more mileage out of my unlimited texting on my cell plan then I do the minutes. :) Quote
Moksha Posted July 18, 2010 Report Posted July 18, 2010 Sometimes I will say, "Bye bye". Consider it adding emphasis. Quote
JohnnyRudick Posted July 19, 2010 Report Posted July 19, 2010 Just out of curiosity really. I'm not talking about hanging up on someone in mid conversation (there is no question that that is rude), but how you'd end an average phone call, particularly in business (as it's only the place I've noticed this happen).I was always taught that it's polite to say "bye" or something similar at the end of the phone conversation, to inform the other person that the conversation was over. My family and I always do this, the same with my friends.I've worked in a few places now and it seems the standard protocol for this varies from place to place. The first time I came across a place where everyone seemed to hang up without any signal the conversation was over prior to the "click" was in the Preston temple in the UK, where I did a stint of work. I obviously don't take it personally, as it just seemed the norm there, even though I didn't copy them as I think some people could mistake it for being intentionally rude.Since then, I've only come across certain people who do this, as opposed to an entire organisation.Have you ever done this? Is it normal in the US?If it is business I will end the call with the standard "Bye".If it is friends or family I will most likely use one of the "Talk at'cha later" or just "Later".If it is not frends or family, It most likely is "Bye" and I most likely will not see them again, as "Bye" to me means just that.They are going off on a sailing ship across the sea or flying off into space:-)I do plan on seeing friends and family again so I will let them go temporally with "Later":-) Quote
Gwen Posted July 19, 2010 Report Posted July 19, 2010 my husband doesn't say bye, it really annoys me. i always say something to close the conversation. Quote
Guest mirancs8 Posted July 19, 2010 Report Posted July 19, 2010 I always say bye, goodnight, have a great day or something depending on who I am talking to. My brother on the other hand just hangs up... I just hate when he does that. I can't imagine where he learned it from. Ow yes I believe our mother does the same thing Quote
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havejoy Posted July 19, 2010 Report Posted July 19, 2010 I always say something to end the conversation. Usually it's just 'later' but with close friends and family it's 'love you, bye'. Quote
Guest Posted July 19, 2010 Report Posted July 19, 2010 You know what's crazy - my dad will not say Bye, Good-bye, or any variation of bye. This is the exact same reason he doesn't buy life insurance. For some crazy reason my dad thinks that if he says bye or buy's life insurance he's going to die or something like that - heralding the last of his days. I've gotten used to him just hanging up on me. But, other than my dad, I've never encountered anybody just hanging up without some form of conclusion like bye. Now that I think about it, I don't think I know of anybody just saying "talk to you later" without "bye". Usually it's "okay, bye" or "talk to you later, bye" or "love ya, bye", etc. Have you ever said "Love ya, bye" to the helpdesk? Hah! I have... lol! Quote
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