Frustration

[applepansy]

Have you ever felt like this?

[Vort]

Fast Sunday?

[Bini]

She's frustrated cos it's not an iMac?

JK. I'm in a silly mood today - can't wait for the Olympics to start!

[Dravin]

No, though I have felt like biting users occasionally.

[Bini]

No, though I have felt like biting users occasionally.

Beefche and her gal pals protest!

[Still_Small_Voice]

No, though I have felt like biting users occasionally.

I also work in the Information Technology industry. I do not expect much out of the end User because they are they end User. Once I did talk to an older lady who did not know how to open the Start menu in the Windows operating system. She was afraid I would tell her supervisors how she had no knowledge of computers.

[dahlia]

I also work in the Information Technology industry. I do not expect much out of the end User because they are they end User.

How sad. I spend my career helping designers think of and respect the end user. If more IT were designed with the user in mind, and not the computernik (as my Israeli-Russian adviser liked to call them), the world would be a better place.

[Still_Small_Voice]

I do my best to be polite and kind to those who call me for help. I do have a respectful attitude towards those who call. It is my job to know computers not theirs. That is why I do not expect much out of the end User Dahlia.

The woman I talked about previously that called me was treated with respect. I try to treat other people the way I would want to be treated.

[slamjet]

My dear, I have 10 donated laptops that I get to install *gasp* XP and *groan* Vista back on along with other apps. It took all day to get one up and running with all the updates that they need. I get to do the rest on Saturday when I can afford to have all my bandwidth taken up with computers updating themselves.

And you really want frustrating, I just discovered that the on-board ethernet on my main computers mobo went bad, after suffering for day's trying to figure out why my internet is so slow. What was the final clue you ask? Yesterday, my network meter was showing that my upload bandwidth was maxing out, with nothing running.

More frustrating you ask? Well, I also had to deal with the Stake clerk's computer having a hard drive failure. Five hours work. It was freaky leaving the Stake center at midnight.

Not enough you declare? Ok, how about having to deal with the Family History Center's computers where one totally borked, two go black just because and one where someone has a habit of looking at porn sights with.

This all started this past Saturday. This has not been my week for technology.

[applepansy]

My dear, I have 10 donated laptops that I get to install *gasp* XP and *groan* Vista back on along with other apps. It took all day to get one up and running with all the updates that they need. I get to do the rest on Saturday when I can afford to have all my bandwidth taken up with computers updating themselves.

And you really want frustrating, I just discovered that the on-board ethernet on my main computers mobo went bad, after suffering for day's trying to figure out why my internet is so slow. What was the final clue you ask? Yesterday, my network meter was showing that my upload bandwidth was maxing out, with nothing running.

More frustrating you ask? Well, I also had to deal with the Stake clerk's computer having a hard drive failure. Five hours work. It was freaky leaving the Stake center at midnight.

Not enough you declare? Ok, how about having to deal with the Family History Center's computers where one totally borked, two go black just because and one where someone has a habit of looking at porn sights with.

This all started this past Saturday. This has not been my week for technology.

We need a hug button. I'm sorry you've had that kind of week.

[applepansy]

My frustration was more simple. My grandson took all the keys off the laptop my SIL gave him. Its an older one and I can't just snap them back on.

[slamjet]

My frustration was more simple. My grandson took all the keys off the laptop my SIL gave him. Its an older one and I can't just snap them back on.

Superglue. Works wonders.

[pam]

My dear, I have 10 donated laptops that I get to install *gasp* XP and *groan* Vista back on along with other apps. It took all day to get one up and running with all the updates that they need. I get to do the rest on Saturday when I can afford to have all my bandwidth taken up with computers updating themselves.

And you really want frustrating, I just discovered that the on-board ethernet on my main computers mobo went bad, after suffering for day's trying to figure out why my internet is so slow. What was the final clue you ask? Yesterday, my network meter was showing that my upload bandwidth was maxing out, with nothing running.

More frustrating you ask? Well, I also had to deal with the Stake clerk's computer having a hard drive failure. Five hours work. It was freaky leaving the Stake center at midnight.

Not enough you declare? Ok, how about having to deal with the Family History Center's computers where one totally borked, two go black just because and one where someone has a habit of looking at porn sights with.

This all started this past Saturday. This has not been my week for technology.

Wahhhhhh. Go have some chicken fried steak. I know a great place for that.

[applepansy]

Superglue. Works wonders.

This laptop is soooooo old that the keys are attached with little springs like thingys. and some of the tiny plastic clips which hold the spring like thingys are broken.

So much for playing Reader Rabbit.

And on top of that my SIL is sad. I know he gave it away and should let that be the end of it but this laptop was with him in Afghanistan.

4yo's can do a lot of damage in a very short time. If there is a button he'll push it and keep pushing it until it does something. If there is a dial he will turn it (I know when he's been in the fridge when everything on the top shelf is frozen.) Oh... he got a butter knife and was taking all the bolts our of the Schwinn Air-Dyne stationary bike because he deliberately put his paint brush through the guard into the fan. If there is a lock he'll lock it (I carry my keys on my wrist now)

As some of you know I cleaned my son's room. I put all his construction related stuff in one bucket. I left a the other bucket of water/pinesol in the room. Grandson got the two construction chalk containers out of the one bucket and dumped them in the other bucket and then proceeded to wash the walls.

Slamjet, I'll trade you my frustrations for yours.

[slamjet]

Wahhhhhh. Go have some chicken fried steak. I know a great place for that.

So not helpful.

[slamjet]

This laptop is soooooo old that the keys are attached with little springs like thingys. and some of the tiny plastic clips which hold the spring like thingys are broken.

So much for playing Reader Rabbit.

And on top of that my SIL is sad. I know he gave it away and should let that be the end of it but this laptop was with him in Afghanistan.

4yo's can do a lot of damage in a very short time. If there is a button he'll push it and keep pushing it until it does something. If there is a dial he will turn it (I know when he's been in the fridge when everything on the top shelf is frozen.) Oh... he got a butter knife and was taking all the bolts our of the Schwinn Air-Dyne stationary bike because he deliberately put his paint brush through the guard into the fan. If there is a lock he'll lock it (I carry my keys on my wrist now)

As some of you know I cleaned my son's room. I put all his construction related stuff in one bucket. I left a the other bucket of water/pinesol in the room. Grandson got the two construction chalk containers out of the one bucket and dumped them in the other bucket and then proceeded to wash the walls.

Slamjet, I'll trade you my frustrations for yours.

And miss out on all those precious memories?

[Guest]

This laptop is soooooo old that the keys are attached with little springs like thingys. and some of the tiny plastic clips which hold the spring like thingys are broken.

So much for playing Reader Rabbit.

And on top of that my SIL is sad. I know he gave it away and should let that be the end of it but this laptop was with him in Afghanistan.

4yo's can do a lot of damage in a very short time. If there is a button he'll push it and keep pushing it until it does something. If there is a dial he will turn it (I know when he's been in the fridge when everything on the top shelf is frozen.) Oh... he got a butter knife and was taking all the bolts our of the Schwinn Air-Dyne stationary bike because he deliberately put his paint brush through the guard into the fan. If there is a lock he'll lock it (I carry my keys on my wrist now)

As some of you know I cleaned my son's room. I put all his construction related stuff in one bucket. I left a the other bucket of water/pinesol in the room. Grandson got the two construction chalk containers out of the one bucket and dumped them in the other bucket and then proceeded to wash the walls.

Slamjet, I'll trade you my frustrations for yours.

OOOHHH!!! I remember those days! That's how I learned that Windex makes it harder to remove Sharpie drawings off the TV screen - you need hand sanitizer for that.

[pam]

OOOHHH!!! I remember those days! That's how I learned that Windex makes it harder to remove Sharpie drawings off the TV screen - you need hand sanitizer for that.

And here I thought Windex was the cure-all for everything. At least that's the impression I got in My Big Fat Greek Wedding.

I'm so disheartened now.

[beefche]

And here I thought Windex was the cure-all for everything. At least that's the impression I got in My Big Fat Greek Wedding.

I'm so disheartened now.

My brother and I were talking and our mom was like that father in that movie. Except she used either rubbing alcohol or benydryl--one of them was always the answer to anything. My sister-in-law said her parents used iodine for every ailment. To which my brother replied, "yeah, that was too expensive for our parents!"

[applepansy]

oh.... AND... he colored all the grout in the kitchen floor with his markers.!!! I have a very colorful floor now. ROFL

(At least it was dry erase marker)

I need a case of Calgon. No! Wait! If I let Calgon take me away who knows what I will find when I come back.

[Guest]

How sad. I spend my career helping designers think of and respect the end user. If more IT were designed with the user in mind, and not the computernik (as my Israeli-Russian adviser liked to call them), the world would be a better place.

There are different jobs in IT. A programmer/developer or application support people spend their entire career with the users in mind. That's my job. I'm basically at the bidding of the whims of the users. If the application gets hosed, it's not because of the user - it's because I didn't design the application good enough to prevent a user from hosing the system.

Then there's the infrastructure guys - desktop support, server admins, security admins, etc. etc. Yes, they do have the users in mind but they spend most of their time fixing stuff that users/programmers/developers/application support people break or design poorly. I'm guessing that's Still_Small_Voice's job. So, there are a lot of times in that job that the users add to their frustration.

[Vort]

My dear, I have 10 donated laptops that I get to install *gasp* XP and *groan* Vista back on along with other apps.

WinXP was a decent OS, Microsoft's best to that point. No shame there. But why would anyone want Vista installed? Windows 7 was the cleaned-up version of Vista, and remains as Microsoft's first really solid GUI OS. Why would anyone want Vista when Win7 is available?

Ok, how about having to deal with the Family History Center's computers where one totally borked, two go black just because and one where someone has a habit of looking at porn sights with.

That really is sad.

[Dravin]

There are different jobs in IT. A programmer/developer or application support people spend their entire career with the users in mind. That's my job. I'm basically at the bidding of the whims of the users. If the application gets hosed, it's not because of the user - it's because I didn't design the application good enough to prevent a user from hosing the system.

It's not always the guy/gal in the program's guts to blame, sometimes it's management insisting on a sub-optimal approaches for various reasons.

Edited July 27, 2012 by Dravin

[Dravin]

WinXP was a decent OS, Microsoft's best to that point. No shame there. But why would anyone want Vista installed? Windows 7 was the cleaned-up version of Vista, and remains as Microsoft's first really solid GUI OS. Why would anyone want Vista when Win7 is available?

It may not be applicable to his situation but sometimes it's a licence issue. Such as the person owns a licence for Vista but not for Windows 7 and doesn't want to pay to make the switch.

Edited July 27, 2012 by Dravin

[Still_Small_Voice]

Then there's the infrastructure guys - desktop support, server admins, security admins, etc. etc. Yes, they do have the users in mind but they spend most of their time fixing stuff that users/programmers/developers/application support people break or design poorly. I'm guessing that's Still_Small_Voice's job. So, there are a lot of times in that job that the users add to their frustration.

I am a Level 1 Service Desk Technician. About 40 percent of the calls are questions or Level 1 resolutions. The other calls need to get routed to the correct resolver group. It is not easy because we get world wide english calls. I get issues about once every two days I have never heard of and consult my co-workers on where to send the problem to.